My suitcase has gone to Honolulu! Indirect questions for polite requests at the baggage desk
About this lesson
This B1 ESL lesson plan teaches indirect questions for polite requests through lost luggage and an Alabama store that sells what airlines couldn't return.
- Grammar
- A polite opening + a question word or if / whether + subject + verb, with no do, does or did: Could you tell me where my bag is?
- Topic
- Lost and delayed bags, from the carousel to the Unclaimed Baggage Center in Scottsboro, Alabama, with words such as layover, carry-on and claim.
- Activities
- Episode notes to read, a baggage-desk dialogue and a listener's message to hear, five self-checking drills, a chat at the desk, a question sort and a wheel of role-plays.
What's inside
Chapter 1Warm-up: Where's my bag?
Chapter 2The store of lost suitcases
Chapter 3Hello, baggage service!
Chapter 4Grammar: Could you tell me where it is?
- Study the scheme: polite questionsGrammar schemeTry it
- Choose the correct optionChoose the optionUnlock
- Fill in the gaps: use the words in bracketsFill in the gapsTry it
- Fill in the table: make the questions politeFill in the tableUnlock
- Put the words in the correct orderUnjumbleUnlock
- Choose the correct answerQuizUnlock
Chapter 5Your turn at the desk
Chapter 6Homework
- Match the words and the meaningsMatchUnlock
- Unscramble the wordsAnagramUnlock
- Fill in the gaps with the lesson's wordsFill in the gapsUnlock
- Find the matching pairsMemory gameUnlock
- Choose the correct option: polite questionsChoose the optionUnlock
- Fill in the gaps: make polite questionsFill in the gapsUnlock
- Choose the correct answer: questions about the storeQuizUnlock
- Drag the words into the gaps: a lost-bag reportDrag and dropUnlock
- Put the words in the correct order: Darius's questionsUnjumbleUnlock
- Choose the correct option: Darius's answer to WhitneyChoose the optionUnlock
Airport vocabulary
12 words and phrases from the lesson, each with a picture and audio in edio.
+9 more with pictures and audio in the lessonMore words
- checked bag
- carousel
- layover
- delayed
- toiletries
- charger
- contents
- armor
- charity
Grammar: indirect questions for polite requests
An indirect question wraps a direct one in a polite opening, which makes it softer at a desk, in a store or on the phone. After the opening, the question turns into statement order: Where is my bag? becomes Could you tell me where my bag is? With a suitcase on its way to Honolulu, learners move the verb after the subject, use if or whether and choose the right final mark.
Could you tell me where my bag is?
A polite opening + a question word (or if / whether) + subject + verb. No do, does or did after the opening.
From direct to polite
Put an opening such as Could you tell me, Can you tell me or Do you know before the question word, then the subject comes before the verb: When will it come? becomes Can you tell me when it will come? Modals stay: where I should report it.
| Direct question | Polite question |
|---|---|
| Where is my bag? | Could you tell me where my bag is? |
| When will it come? | Can you tell me when it will come? |
| What time does the desk open? | I'd like to know what time the desk opens. |
| When did the plane land? | Do you know when the plane landed? |
| Has it arrived? | Do you know if it has arrived? |
| Can I claim it here? | Could you tell me whether I can claim it here? |
| Where should I report it? | Can you tell me where I should report it? |
No do, does or did after the opening
Do, does and did drop out, and the verb carries the tense and the -s itself: When does she finish? becomes Do you know when she finishes?, and Where did we park? becomes Do you know where we parked?
| Who | Direct question | Polite question |
|---|---|---|
| I | Where do I pay? | Could you tell me where I pay? |
| you | Where do you keep lost bags? | Could you tell me where you keep lost bags? |
| he | Where does he work? | Do you know where he works? |
| she | When does she finish? | Do you know when she finishes? |
| it | When does it leave? | Can you tell me when it leaves? |
| we | Where did we park? | Do you know where we parked? |
| they | When did they call? | Do you know when they called? |
Yes/no questions take if or whether
A question with no question word needs if or whether after the opening, and here they mean the same: Has it arrived? becomes Do you know if it has arrived? Never keep the question order after if: Do you know if has it arrived? is wrong.
Yes/no questions: if or whether
A question with no question word (Has it arrived? Can I claim it?) takes if or whether after the opening. They mean the same here: Do you know if it has arrived? Could you tell me whether I can claim it? Not: Do you know has it arrived? Not: Do you know if has it arrived?
A question mark or a period?
The opening decides the last mark. Could you tell me… and Do you know… are questions, so they end with a question mark, but a statement opening ends with a period: I'd like to know what time the desk opens.
A question opening ➜ ?
- Could you tell me where the desk is?
- Can you tell me when it will come?
- Do you know if it has arrived?
A statement opening ➜ .
- I'd like to know what time the desk opens.
- I don't know where my bag is.
- I'll ask if it's in Hawaii.
When to use polite questions
Use them with people you don't know: an agent at a desk, a clerk in a store, someone on the phone. With friends, a direct question is fine: Where's my charger? The order stays the same every time: opening, question word, subject, verb.
When do we use them?
Polite questions sound softer, so we use them with people we don't know: at a desk, in a store, on the phone. With friends, a direct question is fine: Where's my charger? The order is always the same: opening + question word + subject + verb: Could you tell me | where | my bag | is?
At the baggage desk
- Could you tell me where my suitcase is?
- Do you know how it got there?
- Can you tell me when it will come back?
- Do you know if I have to come back to claim it?
- I'd like to know where I can buy a toothbrush.
- I'm afraid I don't know if it went to the beach!
Common mistakes
Could you tell me where is my bag?
Could you tell me where my bag is?
subject + verb after the question word
Do you know does it arrive today?
Do you know if it arrives today?
a yes/no question: if or whether, no does
Can you tell me when did it leave?
Can you tell me when it left?
no did: use the past form
Do you know if has it arrived?
Do you know if it has arrived?
if + subject + verb
More lessons on this grammar: Questions lessons and exercises
Try the indirect questions exercises
Try them yourself: these are the same exercises your students do in edio.
What's in the lesson
- 18 auto-checked exercises
- 6 games
- 1 article
- 1 grammar scheme
- 1 set of word cards
- 2 audio clips
- 2 pictures
- 2 transcripts
The main objectives of this lesson are to:
- ask for information politely with Could you tell me…?, Can you tell me…? and Do you know…?: Could you tell me where my suitcase is?
- turn yes/no questions into polite ones with if or whether: Do you know if I have to come back to claim it?
- drop do, does and did after the opening and keep the tense in the verb: Can you tell me when the plane landed?, not when did the plane land
- end I'd like to know… with a period and handle a lost-bag problem at a baggage desk: I'd like to know where I can buy a toothbrush.
Lesson 3 is the third lesson of Travel smart, unit 1 of English B1.1 · Stories That Travel. It reworks the questions of A1.2 lesson 10 and A2.1 lessons 6 and 7, with does and did, and the present perfect of lessons 1 and 2 returns inside them: Do you know if it has arrived? Lesson 4 closes the unit with be used to and get used to. A missing bag puts a traveler at a desk with a stranger, just when polite questions matter.
Open boxes about lost things start the lesson, then twelve words, from claim and report to carousel and armor, with pictures and audio. Students read the show's episode notes on where unclaimed bags go, with true-or-false statements and a quiz, then hear Darius at the baggage desk with Tiffany, an agent, and a message from Whitney in Hawaii; both are AI-voiced. Five self-checking drills follow the scheme, among them a table that turns direct questions into polite ones. The desk task runs in three steps: a chat with Tiffany, a sort of direct, polite and wrong questions, and a wheel of role-plays.
All ten homework tasks check themselves: a word match, an anagram, a word gap-fill and a memory game, then a choice of polite forms, gaps that rewrite direct questions, a quiz of questions about the store, a lost-bag report, Darius's questions to put in order and his answer to Whitney.
- Grammar:
- indirect questions · polite requests · Could you tell me…? · Do you know if / whether…?
- Topic:
- lost luggage · airports · Unclaimed Baggage Center · Scottsboro, Alabama · travel problems · Stories That Travel
Teaching tips
- Start with a rude-or-polite test: say Where's my bag? in a flat voice, then Could you tell me where my bag is? with a smile, and ask which one a tired agent would rather hear.
- Before the episode notes, ask students to guess what happens to a bag nobody claims. They read to check, then ask each other polite questions about the store: Do you know when it began?
- Mark the swap on the board with two arrows: is my bag → my bag is, did it leave → it left. Students say each direct question from the dialogue, then its polite twin.
- Let the wheel set up role-plays in pairs: one student is the agent and the other has the problem on the slice. Swap after each spin, and listen for if after Do you know.
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The whole course: English B1.1 · Stories That Travel
32 lessons for adults at B1 in American English, each built around a true story. Riley, Jade and Darius make a podcast in Kansas City about true American stories, and each lesson tells one, from a seaplane airport in Alaska to the Marfa Lights of West Texas. Learners compare the present perfect with the past simple, use future forms, modals and quantifiers, and give their own opinions. The practice exercises check themselves.See the course
Unit 1 Travel smart
the present perfect vs the past simple, for and since, indirect questions, be used to and get used to
Lesson 1Would you visit an airport just for fun?Present perfect vs past simple
Lesson 2Would you sleep in a 300-year-old inn?For and since with the present perfect
Lesson 3 · you're hereMy suitcase has gone to Honolulu!Indirect questions for polite requests
Lesson 4Can you practice a flight?Be used to and get used to
Unit 2 Dream jobs, new jobs
will have to and won't be allowed to, the present perfect continuous, simple vs continuous, would vs used to
Lesson 5Would you jump off a moving boat for a job?Will have to, will be able to and will be allowed to
Lesson 6Working from anywherePresent perfect continuous
Lesson 7Could you be a camp counselor?Present perfect simple vs continuous
Lesson 8Would you live in a lighthouse?Would vs used to for the past
Unit 3 Space and discovery
it's + adjective + to, What's it like to…?, future forms compared, future time clauses, too and enough + to
Unit 4 Life online
the more…, the more…, be supposed to, ought to and had better, let, make and allow
Lesson 13The internet's first word was “LO”Comparative and comparative; the more…, the more…
Lesson 14Who sent the first spam?Be supposed to for rules, expectations and plans
Lesson 15Is your password really safe?Ought to and had better for advice and warnings
Lesson 16Who writes Wikipedia?Let, make and allow + someone
Unit 5 Screen and page
-ed and -ing adjectives, gradable and extreme adjectives, present tenses for a plot, articles for things in general
Lesson 17Why do readers still love Nancy Drew?-ed and -ing adjectives for feelings
Lesson 18Movie night in your carGradable and extreme adjectives
Lesson 19Would you review a book on TV?Present tenses to tell a plot
Lesson 20Where are the books about girls like me?Articles for things in general and specific things
Unit 6 Green living
few and a few, little and a little, all, most, some and none, each and every, fewer and less
Unit 7 Sporting moments
could, was able to and managed to, for, during and while, present tenses for live commentary, question tags
Unit 8 Mysteries and lost worlds
both… and, either… or and neither… nor, uncountable nouns, how sure we are about the future, unless, as long as and in case















